The Realreal - There Furniture Inspectors DO NOT their Designers
I submitted a piece of furniture several times which accompanied another piece. I was certain it was the same Designer.
They would not accept it so I sent off the rest. Breaking up a coordinating set. Now I am stuck with one piece which after a go round with them they will take but the "pickup" expense is to great for them to return and take away. Please note they accepted 16 other pieces.
Now who's the fool? ME So ow I have sent off all this expensive furniture and who know if I will ever see a dollar nor what will. Happen. On top of it all they WILL NOT pick up the phone to speak with and they changed my customer representative at the last minute in the middle of this transaction.
I was anxious and excited and DID not read the reviews on them. UGH
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Location: 1901 Avenue of the Stars, Los Angeles, CA 90067, USA
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