The Realreal - Never received items purchased
Bought three items and waited. Got email that UPS delivered but guess it went to wrong address. Called RealReal customer service and spoke with man who says they would put a trace on it and would call me later. That was 2wks ago and have heard nothing. I suspected when i talked with the service rep that i was on my own. my report of non-receipt went in the trash bin. Not a happy camper!
The Realreal - Bad Customer Service
Upon checking out, an error message came out saying the item cannot be shipped to the address. Emailed customer service to look into system but they kept on saying I should phone them, whenever I said I cannot due to timezone difficulty. They are unhelpful and lazy in the sense that they don't respond directly to client request.
I can not belief what just happen. I consider myself pretty loyal RealReal customer. Like their APP and use them here and there. For the last 1 the company became very misleading with the representation of the items. They take a picture as almost perfect sometime they...Read more
The Realreal - Bad customer service
I bought my mom a Louis Vuitton wallet for 400 hundred dollars shipped in four days from New York when my open it it smell like cat litter and missing some of stitching around the wallet it turn out to be fake *** *** don’t waste your money and time with the real real bull ***
The Realreal - Bad furious
I was trying to sell my stuff on the Real real website They are giving low prices and on the top of it discount it without promotion Then if you request your stuff back they send it in 30 days and they don’t send it back with original packages that you provide Customer service is not friendly and they lie and don’t keep their words as professionals should.
https://www.therealreal.com/consign This company has taken my LV Carry On Luggage Hostage. I sent them a piece of designer luggage that was brand new with a cost of $1850 plus tax. Purchased this luggage at Dillards as a gift for me from a friend. I sent it to the real...Read more
- Shopping on their website
I didn't like
- Return of products for sale via their consignment team
I have purchased a few items and am never 100% happy. I have returned a couple of items that they have said are in excellent or good condition and end up having pulled threads and a dress with holes in it. Then had to pay the shipping to return it from Australia. This...Read more
- Range and easy to use website
I submitted a piece of furniture several times which accompanied another piece. I was certain it was the same Designer. They would not accept it so I sent off the rest. Breaking up a coordinating set. Now I am stuck with one piece which after a go round with them they...Read more
I bought an allegedly used and in good condition Mulberry handbag from The Realreal and ended up getting a very obvious cheap fake that was totally new, almost as if they're in cahoots with counterfeit manufacturers. I cannot believe they're trying to sell these for...Read more
This company has steadily gone downhill, after breaking a luxury watch of mine I asked for all of my consignment to be returned to me and after 6 weeks, they finally returned some of them because I filed a police report. However, they claimed to have lost yet another...Read more
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