I purchased a Bvlgari diamond necklace. When it arrived the pendant looked real but the chain looked fake. It had unsoldered links with plier marks on next to the clasp and was marked with numbers that did not match that item. I returned it within 3 days of receiving...Read more
A joan miro picture worth over 6,000.00 disappear in the realreal warehouse in less then three week out of all the customers items they have in the warehouse they misplaced a six thousand picture that they try to low ball and ask me will i settle for 22.50 these non...Read more
customer service doesn't exist. no supervisor, no manager just rude unqualified people representing REAL REAL company. no matter what's the concern they wouldn't let you express it. company never describes or mentions any damage of the products they sell just "GOOD" or...Read more
I didn't like
- Customer service
- Damage of clothes not disclosed in description
I bought an item 15 days ago. I called their customer service no less than 4 times asking why my item has not shipped. Each time I called, I waited 10-15 minutes to speak with a representative. I was told it was being overnighted at no cost. Never happened. Finally,...Read more
I didn't like
- Rr taking my money and failing to send my dress
The Realreal - I’m not happy because I call nobody services me
I by Louis Vuitton bag you store but they Rock in my handbag I sent Louis Vuitton store they sent back they say my hand bag not real Louis Vuitton now I want return because I’m not happy when I buy you guys say real Louis Vuitton, I have Ricepl Louis Vuitton store
The Realreal - I’m not happy because I call too many times no body take car
I by yours company Louis Vuitton hand bag but they broken I sent the Louis Vuitton store they sent back they say not real Louis Vuitton bag I’m want return , I’m not happy because your guy say real Louis Vuitton
The Realreal - Bad service
Try to call and let consigner relation know that my picture were broken while in their care fedex customer service pack bubblewrap and foam my picture very well they return my picture back broken just as my waterford candlestick
The Realreal - Bad services
You call the number then they hang up on you
The Realreal - Never received items purchased
Bought three items and waited. Got email that UPS delivered but guess it went to wrong address. Called RealReal customer service and spoke with man who says they would put a trace on it and would call me later. That was 2wks ago and have heard nothing. I suspected when i talked with the service rep that i was on my own. my report of non-receipt went in the trash bin. Not a happy camper!
The Realreal - Bad Customer Service
Upon checking out, an error message came out saying the item cannot be shipped to the address. Emailed customer service to look into system but they kept on saying I should phone them, whenever I said I cannot due to timezone difficulty. They are unhelpful and lazy in the sense that they don't respond directly to client request.
Do you have something to say about The Realreal? What happened? What can we help you with?