Latest review first
Karma is a funny thing, and I didn't think I had any NewYear's Resolutions until today. Life has a funny way of unfolding doesn't it. Buying wise, I gave this company tens of thousands of dollars, consistently buying. Not too may issues, as I don't really return I'm...Read more
I didn't like
The Realreal - Fake Michael Kors bags
I ordered 2 silver metallic bags from them ive only had them a couple of months and they are peeling and flaking seem lije they are fake i have some authentic metallic bags and tgat jasnt happened to them
when I requested my items to be returned they did not send back everything. Instead they sent a cheap piece of junk you could have gotten at a second hand store or a five and dime. I have been calling and requesting my item to be returned or for them to pay me for the...Read more
The Realreal - Great deals, *** service.
Simple review --- I've been a customer for 1 year now. I've spent over $6,000 this year on their site. Overall, they have amazing deals --- I've saved a lot and got some great values. However, every time I've purchased or sold something on the site, I've always dealt with attitudes from employees. It leaves me with the sense that they are paid very poorly. I'll still buy from them, but I never expect them to be nice or accommodating.
I didn't like
- Customer service
Sorry I have been a customer of TRR but I just began the process of listing jewelry for sale. I think you are dishonest. My jewelry was at my private jeweler before sending to your company and you say my item is missing a diamond and had dings. I only bought it four...Read more
The Realreal - Will call back
Need to speak about the poor packaging of my order (several pairs of shoes) that arrived in a complete jumble of opened boxes, shoes everywhere. No information about the shipment (no lading receipt) what is missing or what is to come. Thank you
Wow! Is there a more disorganized company anywhere on the planet???!! I placed an order for 2 large rugs and a floor lamp at the beginning of August. They never arrived and the items appeared to be lost when I spoke with customer svc. First I was told the items were in...Read more
I didn't like
- Neglecting to issue my refund in a timely manner
- Them misrepresenting or losing my item
The Realreal - It is ok
I tried to ask about selling a ring and I got the Answer.
While I have been fortunate to purchase several good value pieces from this site, I have found fakes amidst the authentic items. The most blatant of these was sold to me as a "Chanel dress". When I received the item I found that the brand tag and logo buttons were very...Read more
The Realreal - Returning items
This place is aweful when it come to returning product, was refused the opportunity to speak with a manager. Also had a problem with pricing. Never, buying any product from this company Also, will file a baby complaint