The Realreal
Reviews and Complaints
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Verified ReviewerSCAM PRACTICES
I reached out to your company to sell multiple items. Katherine, the sales rep came in and took the items.
A MONTH later you posted one of my shoes for a much less price than promised ( a $700 shoes were sold for $70, I got $25!!!) and in addition to that, you offered a 20% discount on them I only got a 35 % commission! THIS IS A SCAM! I contacted Katherine via email to return my shoes to me right away, she confirmed my request and TWO days later you SOLD them!!! I called my rep a lady but she NEVER replied to my email!!!
NO CONTACT WHATSOEVER! What kind f company would confirm my request and never fulfill it and on top of that, not even respond?!
I feel I got taken advantage of, I am never consigning with you ever again and WOULD NOT RECOMMEND it to anyone! Additionally, if this is not resolved by either crediting me for the FULL PRICE of my shoes or my shoes back I WILL be contacting media to warn people about scam practices you guys are running!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albany, New YorkI need a return shipping label
Trying to find W2 no live agent to speak with
- Cons all cons
Preferred solution: My W2 !!!!!!
User's recommendation: Horrible service all around
Chanel bracelet consigned to you
Preferred solution: Return bracelet or put up for sale
My application was denied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
- Can sell your stuff for you
- Take at least 50percent of your profits and price unreasonable
Preferred solution: Price reduction
User's recommendation: Beware selling your good designer merchandise
Waiting on results of situation before I rate.
User's recommendation: Keep all information pertaining to your order printed. Don’t rely on trr for information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boise, IdahoResolved: Return
Company fixed the issue and I have been provided with apology.
- Cheats
Preferred solution: Full refund
User's recommendation: Stay away
Question on an item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaMissing items
I was waiting for communication, I am not able to speak with anyone. I was put on hold every time I called.
Preferred solution: Full refund
User's recommendation: Don’t trust consignment agent, your percentage on sales will be very low, This company is not trustworthy at all.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item never shipped
- Some great deals in nice designer things
- Shipping issues bad customer service dishonest pricing
Preferred solution: Deliver product or service ordered
User's recommendation: Skip this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy
Preferred solution: Deliver product or service ordered
User's recommendation: Use professional deliver agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
My real real consignment agent Shabana Hematyar took 100 items yesterday, we counted items twice together around noon time . She called me at around 7 pm that now she only has 81 items.
I have Kate Spade collection, lots of items new with tags, expensive items she took. She did not take pictures of items in my house yesterday. I trusted her, she said she has 5 more customers and will do pictures of my items later at home . She came to my home this morning to count my items again but I refused to let her in.
I live in a gated neighborhood, she was able to get in somehow without me calling the gate to put her on the list. She is still insisting she only has 81 items.
Now 6 days later after a lot of calls, I received an email from Manager Karla, she stated I should have let her in to recount the item.
I am so disappointed.
Preferred solution: Better customer service Solution for the missing items
User's recommendation: Never let the person leave without taking pictures of items
Bandits!!!
User's recommendation: Don't leave your stuff with this company. You will eventually get ripped off!!!
I never received payment for my sold items.
I trusted them with a brand new dress that I paid $445 for. They sold it before it was posted, Sold for $80 in less than a day, which makes me believe it was internally sold.
My cut was $24 dollars and I never received a penny.
I have contacted them several times, at this point they sold 3 items of mine and never paid me. Do D
- Cheat you
Preferred solution: Full refund
User's recommendation: do not sell with the real real
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Hello, I was the victim of their scam and took them to NY State Supreme Court. Case pending.
I am confident I will prevail. Over 200k worth of items sold WITHOUT A SIGNED CONSIGNEMENT AGREEMENT: I just wanted price quotes before moving forward or not, lost, returned damaged.
We are seeking other victims to start a class action lawsuit. We are 7 so far.
Hello, I am in an ongoing civil court case in NY State Supreme Court Index # 100336/200 in front of Judge Louis N. NOCK.
Aly Sene-Dorsi against The Real Real (Public record) On the criminal front, I received an email from the Manhattan DA earlier tonight. They are finally looking into the real real and their extremely questionable business practices. They requested names of other victims.
Could you please contact me at your earliest convenience so that we can chat for a few minutes? (917) 922 **** or alysenedorsi@***.com Things are finally moving against them.