asel h

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Verified Reviewer

SCAM PRACTICES

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I reached out to your company to sell multiple items. Katherine, the sales rep came in and took the items.

A MONTH later you posted one of my shoes for a much less price than promised ( a $700 shoes were sold for $70, I got $25!!!) and in addition to that, you offered a 20% discount on them I only got a 35 % commission! THIS IS A SCAM! I contacted Katherine via email to return my shoes to me right away, she confirmed my request and TWO days later you SOLD them!!! I called my rep a lady but she NEVER replied to my email!!!

NO CONTACT WHATSOEVER! What kind f company would confirm my request and never fulfill it and on top of that, not even respond?!

I feel I got taken advantage of, I am never consigning with you ever again and WOULD NOT RECOMMEND it to anyone! Additionally, if this is not resolved by either crediting me for the FULL PRICE of my shoes or my shoes back I WILL be contacting media to warn people about scam practices you guys are running!

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Loss:
$700

Preferred solution: Full refund

2 comments
Aly S Kza

Hello, I was the victim of their scam and took them to NY State Supreme Court. Case pending.

I am confident I will prevail. Over 200k worth of items sold WITHOUT A SIGNED CONSIGNEMENT AGREEMENT: I just wanted price quotes before moving forward or not, lost, returned damaged.

We are seeking other victims to start a class action lawsuit. We are 7 so far.

Aly S Kza
reply icon Replying to comment of Aly S Kza

Hello, I am in an ongoing civil court case in NY State Supreme Court Index # 100336/200 in front of Judge Louis N. NOCK.

Aly Sene-Dorsi against The Real Real (Public record) On the criminal front, I received an email from the Manhattan DA earlier tonight. They are finally looking into the real real and their extremely questionable business practices. They requested names of other victims.

Could you please contact me at your earliest convenience so that we can chat for a few minutes? (917) 922 **** or alysenedorsi@***.com Things are finally moving against them.

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Jeanne marie L

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Verified Reviewer
| map-marker Albany, New York

I need a return shipping label

I got the same number and they said to text TRR50347 they hung up . I texted no results .Please help!!!
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Michael G Erl

Trying to find W2 no live agent to speak with

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Horrible service , horrible staff and HR very unprofessional, I had a simple question yet I can only talk to dumb automated systems and robots they do not try to solve problems the real real creates them I call them the fake fake
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Pros:
  • Cons all cons

Preferred solution: My W2 !!!!!!

User's recommendation: Horrible service all around

Selma N Fyn

Chanel bracelet consigned to you

Trying to find out what happened to Chanel bracelet I consigned with you. Please answer Rabinewman@***.com is my email My name is Selma Newman
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Preferred solution: Return bracelet or put up for sale

Laneka Ilm
map-marker Broken Arrow, Oklahoma

My application was denied

I looked at job indeed and my application selected as denied for what I do not know and I want an answer
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Candice B Myr

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Verified Reviewer

Scammers

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I consigned a pair of new designer shoes (worn twice) that were sold before they were ever put on the site. They put for such a ridiculously low price. I waited and waited as they told me they would adjust it, but they clearly didn't. In my opinion, they have people there who are uninformed, or they're just scammers!! I'm beyond disgusted and disappointed. I should have just donated the shoes. Furthermore, I definitely wouldn't recommend selling your designer goods at the Real Real!!
View full review
Loss:
$200
Pros:
  • Can sell your stuff for you
Cons:
  • Take at least 50percent of your profits and price unreasonable

Preferred solution: Price reduction

User's recommendation: Beware selling your good designer merchandise

Clearnce Kbz
map-marker Weslaco, Texas

Waiting on results of situation before I rate.

Could not give me any information about the status of my order. My order did not show up under my email address.
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User's recommendation: Keep all information pertaining to your order printed. Don’t rely on trr for information.

Resolved
Anne S Cvi

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Verified Reviewer
| map-marker Boise, Idaho

Resolved: Return

Updated by user Nov 10, 2022

Company fixed the issue and I have been provided with apology.

Original review Nov 10, 2022
I waited and waited for a manager to call me back and they never responded. I order silver plated flatware that was misrepresented by the real real. The handles are cut and gouged where the metal is showing. This was not in the description. They won’t take it back. I’m screwed. They were not forthcoming about the condition of the pieces.
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Loss:
$5
Cons:
  • Cheats

Preferred solution: Full refund

User's recommendation: Stay away

Addaline Pob

Question on an item

Asked more details/ descriptions of an item but apparently they have the exactly info that are on the website therefore its completely useless to contact them
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Angela R Ozw

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Verified Reviewer
| map-marker San Francisco, California

Missing items

Updated by user Dec 03, 2022

I was waiting for communication, I am not able to speak with anyone. I was put on hold every time I called.

Original review Dec 03, 2022
Consignment agent claimed 19 items less than she took. I was told after all items are received resolution will be done. My other items are already sold, no resolution or follow up on missing items. Consignment credit was never given as promised by consignment agent. No follow up as promised by manager Karla.
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Loss:
$30000

Preferred solution: Full refund

User's recommendation: Don’t trust consignment agent, your percentage on sales will be very low, This company is not trustworthy at all.

Stephanie M Vfg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Purchased item never shipped

The Realreal - Purchased item never shipped
I purchased an item a couple weeks ago and it has still not been shipped. Shipment is promised within two days so after the first two Days I contacted them to see what was going on- they said they would escalate the complaint and figure out what was going on. Wait 48 hours. Now I have done that three times ans I still dont have any resolution. My item is still not shipped and they have my money. This is ridiculous-and its the 4th time I have had a problem like this. When will I learn?
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Loss:
$800
Pros:
  • Some great deals in nice designer things
Cons:
  • Shipping issues bad customer service dishonest pricing

Preferred solution: Deliver product or service ordered

User's recommendation: Skip this company

Barry Jones S

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Verified Reviewer

Not happy

Your delivery agent lied that I have moved from my address. No attempt was made rather lied. I did not move from my address. I am the owner of property.
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Preferred solution: Deliver product or service ordered

User's recommendation: Use professional deliver agents

Angela R Ozw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items

My real real consignment agent Shabana Hematyar took 100 items yesterday, we counted items twice together around noon time . She called me at around 7 pm that now she only has 81 items.

I have Kate Spade collection, lots of items new with tags, expensive items she took. She did not take pictures of items in my house yesterday. I trusted her, she said she has 5 more customers and will do pictures of my items later at home . She came to my home this morning to count my items again but I refused to let her in.

I live in a gated neighborhood, she was able to get in somehow without me calling the gate to put her on the list. She is still insisting she only has 81 items.

Now 6 days later after a lot of calls, I received an email from Manager Karla, she stated I should have let her in to recount the item.

I am so disappointed.

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Loss:
$3000

Preferred solution: Better customer service Solution for the missing items

User's recommendation: Never let the person leave without taking pictures of items

1 comment
Rahn Imq

she came to my house last week and I have yet to hear from her! What ended up happening?

Did you get your money back? Did you get your items back?

Dennisse Hhh
map-marker Stamford, Connecticut

Bandits!!!

Ripped my wife off for two thousand dollars or more in handbags! Excuse after Excuse even from corporate! They messed up and wouldn't make good!! Be very careful if you're going to leave your items with this company, they don't care when there's a problem. Email after email call after call etc. They don't care, and will say anything not to give you a refund!!
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User's recommendation: Don't leave your stuff with this company. You will eventually get ripped off!!!

Teresa G Ofw

I never received payment for my sold items.

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I trusted them with a brand new dress that I paid $445 for. They sold it before it was posted, Sold for $80 in less than a day, which makes me believe it was internally sold.

My cut was $24 dollars and I never received a penny.

I have contacted them several times, at this point they sold 3 items of mine and never paid me. Do D

View full review
Loss:
$600
Cons:
  • Cheat you

Preferred solution: Full refund

User's recommendation: do not sell with the real real

2 comments
Aly S Kza

Hello, I am in an ongoing civil court case in NY State Supreme Court Index # 100336/200 in front of Judge Louis N. NOCK.

Aly Sene-Dorsi against The Real Real (Public record) On the criminal front, I received an email from the Manhattan DA earlier tonight. They are finally looking into the real real and their extremely questionable business practices. They requested names of other victims.

Could you please contact me at your earliest convenience so that we can chat for a few minutes? (917) 922 **** or alysenedorsi@***.com Things are finally moving against them.

Aly S Kza

Hello, I was the victim of their scam and took them to NY State Supreme Court. Case pending.

I am confident I will prevail. Over 200k worth of items sold WITHOUT A SIGNED CONSIGNEMENT AGREEMENT: I just wanted price quotes before moving forward or not, lost, returned damaged. We are seeking other victims to start a class action lawsuit.

We are 7 so far. We need to be at least 25 to start a class action lawsuit.

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