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I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2 weeks they STILL hadn't shipped my order. I phoned their customer support because they never answered my email. The rep told me she was sorry, she'd get the warehouse to shop my order, and would refund my shipping charge as credit to my account which was good for 30 days. After a week, they STILL hadn't shipped my order, but... Read more

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This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their online consignment service (https://www.therealreal.com/consign). A few months ago, March to be specific, I ordered their free "Luxury Consignment Kit" so I could package my valuable clothing and ship it back to them at no cost. It took a few weeks to receive their free Luxury Consignment Kit (shipping time is about the same as... Read more

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I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, compared to other companies I buy from. When it arrived, I was shocked that it was much more worn than the deceptive picture depicted. I had zoomed in on the picture, but no white fraying showed where the black purse strap attaches to the metal rings. The fraying stands out like a sore thumb, and if I had seen it, I would not have... Read more

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