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https://www.therealreal.com/consign This company has taken my LV Carry On Luggage Hostage. I sent them a piece of designer luggage that was brand new with a cost of $1850 plus tax. Purchased this luggage at Dillards as a gift for me from a friend. I sent it to the real...
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1.0
I liked
  • Shopping on their website
I didn't like
  • Return of products for sale via their consignment team
#1138291
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I have purchased a few items and am never 100% happy. I have returned a couple of items that they have said are in excellent or good condition and end up having pulled threads and a dress with holes in it. Then had to pay the shipping to return it from Australia. This...
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3.5
I liked
  • Range and easy to use website
#1121608
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I submitted a piece of furniture several times which accompanied another piece. I was certain it was the same Designer. They would not accept it so I sent off the rest. Breaking up a coordinating set. Now I am stuck with one piece which after a go round with them they...
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1.0
#1118521
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The Realreal - Damaged goods, no refund!

The Realreal
#1068960
Bought a final sale dress but did not expect it to be damaged - darted areas in back were TORN OUT but not clearly visible due to floral pattern. RealReal Tags still on, but they refused return since time had elapsed. I had examined item but since I wasn't wearing yet didn't notice. Be careful - quality control awful!!!?
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Short Review on November 11, 2016

The Realreal
#953170
1.0
Details
They are a scam racist and uncooperative
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
I bought an allegedly used and in good condition Mulberry handbag from The Realreal and ended up getting a very obvious cheap fake that was totally new, almost as if they're in cahoots with counterfeit manufacturers. I cannot believe they're trying to sell these for...
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#1116861
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This company has steadily gone downhill, after breaking a luxury watch of mine I asked for all of my consignment to be returned to me and after 6 weeks, they finally returned some of them because I filed a police report. However, they claimed to have lost yet another...
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Anonymous
firman

I sent in a Chanel handbag and the realreal insisted that I send in a receipt. They returned my hand bag to me and I got a receipt and sent them the handbag back. They didn’t...

1.0
#1090780
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I see so many complaints..I love The Real Real. I shop everyday ive never had a problem. They ship out the same day..no complaints here
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Anonymous
Lois evans

I love the Real Real. I have been a customer from the beginning and have found them to act with total integrity as a seller and customer.My only problem is all the great goodi...

4.8
I liked
  • Love it
#1072645
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I was shopping for white pants. Purchased a number of items of varying cuts and descriptions. The deal is that you have to pay for return tracked shipping, and return items in the same condition as they were received. No where on the site from where i was purchasing,...
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#1035257
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I cannot say how much I regret consigning my items with them. They have no idea of the real value of designer items. They priced brand new with tags items way under value and on top of that allowed 20% off coupons to be used on them. They always price items without...
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1.0
#1016637
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I consigned a Chanel bag with them, they ripped me off, sold it at one price and sent me a check for a price much lower than erases the entire bag sale off my account as if I wouldn't know the sale was ever made, I took pictures of everything so I had the proof when...
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1.0
#1001103
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I was searching for affordable designer boots biker boots and came across Manolo Blahnik boots. When I looked at the lat picture, on the rubber sole it was clearly stamped "VIBRAM" 39. One of the pictures of the back of these boots shows a rip in the seam while this...
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Anonymous
Anonymous

Vibram is a well known brand of rubber sole commonly added to shoes to protect them.. its called Google, please use it.

#955289
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