I have purchased a few items and am never 100% happy. I have returned a couple of items that they have said are in excellent or good condition and end up having pulled threads and a dress with holes in it. Then had to pay the shipping to return it from Australia. This...Read more
- Range and easy to use website
I submitted a piece of furniture several times which accompanied another piece. I was certain it was the same Designer. They would not accept it so I sent off the rest. Breaking up a coordinating set. Now I am stuck with one piece which after a go round with them they...Read more
I bought an allegedly used and in good condition Mulberry handbag from The Realreal and ended up getting a very obvious cheap fake that was totally new, almost as if they're in cahoots with counterfeit manufacturers. I cannot believe they're trying to sell these for...Read more
The RealReal - No complaints here
I see so many complaints..I love The Real Real. I shop everyday ive never had a problem. They ship out the same day..no complaints here
The RealReal - Damaged goods, no refund!
Bought a final sale dress but did not expect it to be damaged - darted areas in back were TORN OUT but not clearly visible due to floral pattern. RealReal Tags still on, but they refused return since time had elapsed. I had examined item but since I wasn't wearing yet didn't notice. Be careful - quality control awful!!!?
Short Review on November 11, 2016
They are a scam racist and uncooperative
This company has steadily gone downhill, after breaking a luxury watch of mine I asked for all of my consignment to be returned to me and after 6 weeks, they finally returned some of them because I filed a police report. However, they claimed to have lost yet another...Read more
I was shopping for white pants. Purchased a number of items of varying cuts and descriptions. The deal is that you have to pay for return tracked shipping, and return items in the same condition as they were received. No where on the site from where i was purchasing,...Read more
I cannot say how much I regret consigning my items with them. They have no idea of the real value of designer items. They priced brand new with tags items way under value and on top of that allowed 20% off coupons to be used on them. They always price items without...Read more
I consigned a Chanel bag with them, they ripped me off, sold it at one price and sent me a check for a price much lower than erases the entire bag sale off my account as if I wouldn't know the sale was ever made, I took pictures of everything so I had the proof when...Read more
I was searching for affordable designer boots biker boots and came across Manolo Blahnik boots. When I looked at the lat picture, on the rubber sole it was clearly stamped "VIBRAM" 39. One of the pictures of the back of these boots shows a rip in the seam while this...Read more
I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2 weeks they STILL hadn't shipped my order. I phoned their customer support because they never answered my email. The rep told me she was sorry, she'd...Read more
This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their online consignment service (https://www.therealreal.com/consign). A few months ago, March to be specific, I ordered their free "Luxury Consignment...Read more
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