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This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their online consignment service (https://www.therealreal.com/consign).

A few months ago, March to be specific, I ordered their free "Luxury Consignment Kit" so I could package my valuable clothing and ship it back to them at no cost. It took a few weeks to receive their free Luxury Consignment Kit (shipping time is about the same as thredUP's free "Clean Out Kit") and it came as a large brown box. Inside the box were instructions on what was accepted and other minor documents.

Once I read all of the instructions and documents that came with the kit, I started to fill the entire box up with valuable clothing. It took some hours to sort out which clothing were good and bad, so I could meet their requirements. After I packed all the clothing that I could into the box, I taped it up and used their pre-paid USPS shipping label to return the box back to them.

I received a confirmation email from The RealReal after USPS successfully picked up my 40-50 pound package from my home. That was on March 29. Near the end of April, I started to wonder if they were going to finish processing my package, because I also shipped a package for thredUP on the same day I shipped the package for The RealReal. I gave it no thought until mid of May where I started to panic. It's been passed a month and a half and I haven't received any sort of notification from The RealReal of where my package was located.

I sent an email to their customer support and their Consignor Relations Specialist told me my package hasn't even left my state yet. What? I told them that I used their pre-paid USPS shipping label that was provided. And told them I even gotten a confirmation email that they knew my package was picked up from USPS. The Consignor Relations Specialist was barely of any help and kept asking me if I used their shipping label or not and what type of clothing I packaged. I even sent them photos that I took of the package before even shipping it out. To this day, we're still emailing back and forth.

In the end, my package is lost out there and will never be in the hands of The RealReal. They failed to have the common decency to even notify me when they didn't see my package at their warehouse. Their customer support is not very helpful and they take nearly forever to respond back. Moral lesson, don't use The RealReal's consignment service unless you want your valuable clothing lost somewhere out there. Instead, go use a reliable consignment service like thredUP or just donate your clothing to Goodwill.

Reason of review: Problem with delivery.

Monetary Loss: $800.

Preferred solution: Full refund.

Location: Beaverton, Oregon

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Aly S Kza

Hello, I was the victim of their scam and took them to NY State Supreme Court. Case pending.

I am confident I will prevail. Over 200k worth of items sold WITHOUT A SIGNED CONSIGNEMENT AGREEMENT: I just wanted price quotes before moving forward or not, lost, returned damaged. I was always unable to log into the account they set up for me. We are seeking other victims to start a class action lawsuit.

We are 7 so far. We need to be at least 25 to start a class action lawsuit.

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